Shipping & Return Policy.

Shipping Information

We currently ship domestically from our logistics hub in the United States.

  • Processing Time: Orders are typically processed within 2–4 business days.

  • Domestic Shipping (USA): Our standard shipping is with USPS for orders in the USA and takes up to 7 days to arrive once shipped out.

  • Shipping Confirmation & Tracking: You will receive a confirmation email with tracking details once your order has shipped.

Special Orders

Custom Due Lune styles are offered as special orders. These are made-to-order items crafted especially for you. Pre-orders are not eligible for return or cancellation

Returns

We hope you love your Due Lune footwear. If you need to return or exchange an item, we are here to help.

  • Return Window: 15 days from the date of delivery

  • Condition: Items must be unused, in original condition and packaging

  • Email us at ciao@dueluneitalia.com with your name, order number, and item details

  • A prepaid return label will be sent to you via email

  • A $6.00 shipping/handling fee will be deducted from your refund

  • Once you receive the label, ship the item within 7 business days

  • Exclusions: Special ordered items (see section above)

Exchanges

We hope you love your Due Lune footwear. If you need to return or exchange an item, we are here to help.

  • One free exchange is offered per customer

  • Contact us within 15 days of delivery to request a size or style exchange

  • We will provide a prepaid shipping label for the return and ship the exchange at no additional cost

  • Exchanges are subject to product availability

  • Exclusions: Special ordered items (see section above)